At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.
Support and Advanced Services
With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services.
FortiCare Support Services
FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress.
All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option.
FortiCare 24X7 Service
If you need round-the-clock access to mission-critical support services, the 24x7 Service will meet your requirements. You'll get access to technical support 365x24x7 as well as advanced replacement service for hardware failures.
Top Threat Intelligence Research
Fortinet solutions, including our award-winning FortiGate firewall platform, are powered by the security services developed by FortiGuard Labs. FortiGuard Labs consists of over 200 expert researchers and analysts around the world. The researchers work with world class, in-house developed tools and technology to discover and study breaking threats. They are always on the lookout for new tactics and techniques and are prepared to respond accordingly. They then update FortiGuard security services to protect against those threats.
The threat research team has dedicated experts studying every critical area including malware, botnets, mobile, and zero-day vulnerabilities. These critical threat insights are shared through a portal dedicated to FortiGuard, and with our threat intelligence partners. Service analysts study malicious code and develop mitigation signatures while technology developers continually update security protection engines globally to combat evolving threats through FortiGuard services.
FortiGuard Labs employs a mature machine learning and artificial intelligence program where we gather and analyze over one hundred billion security events every day that allow us to provide leading-edge detection and protection to our customers.